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I have installed this printer on several windows 7 PC's and it is detected as a scanner, but it's not being detected as a USB Printer. When I - 6421617.

Hi, Welcome to the HP Forums! Thank you for posting your query on this forum, it's a great place to find answers. I reviewed your post and I understand that you are having issues installing the printer on Windows 7 PCs. Don’t worry, I assure you I will try my best to get this sorted.

Follow the steps in the below article and check if it helps. Let me know how it goes and you have a great day! To simply say thanks, please click the 'Thumbs Up' button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. I have already tried all the steps in that solution. I even tried this on a 'Clean' (one that never had the installer run on it) running Windows 7. The result is always the same. There is no error during the install. The Scanner is detected and show up as a device, but the Printer does not show up and the computer does not create the USB001 Virtual printer port. However, if I try this on another PC with the same hardware, but running Windows 10 V.1703 64 Bit, the printer installation runs fine and adds the device as a printer.

So pretty much ruling out Hardware as an issue, that leaves driver incompatibilty. Any other ideas on how to make this work on Windows 7? Hi, Thank you for your reply, I'll be more than glad to help you. I understand that the issue has not resolved after following the steps mentioned in the previous interaction. It looks like you were interacting with, but he is out of the office today so I'll take over from here. Canon Eos Xsi Battery Charger more. This issue may require a one to one interaction over the phone.

Hence, you may contact HP Technical Phone Support at this link: Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number. Hp Pavilion Dv9000 Drivers Windows 10. You have a good day ahead.

Hi, Welcome to HP Forums, this is a great place to get support, find answers and tips. Thank you for posting your query, I'll be more than glad to help you. I understand that you are unable to print to your HP Color LaserJet Pro MFP M180nw from your computer. This issue could occur if the drivers are not installed properly.

Let's go through a few steps to uninstall and reinstall the drivers: Step 1: Uninstall the Drivers: Please follow the steps provided to uninstall the printer software in the link: Also, please follow the steps provided below to completely remove the printer software from printer properties. Steps to remove printer driver files from Print Server Properties: 1. Open the Print Server Properties dialog window by doing any one of the following: (a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. (b) From the Start menu or the Start screen and open Devices and Printers.

Select any printer and then click 'Print server properties' at the top of the window. Click on the Drivers tab. Select the printer driver you wish to uninstall.

Click the Remove button. Select 'Remove driver and driver package' and click OK. Step 2: Download and install the Drivers from the link: Let me know how this works. You have a good day ahead. Has HP come wiith a solution for this printer?

I've been through two separate tech support calls with HP. Both techs removed the driver package, installed the package, tried to manually install the printer using the drivers in the temp folder all with the same result, scanner installs but not the printer. EDIT: Solved this I am not with HP. I do work on a lot of HP devices. This worked for me on three computers it may not work for you. This involves the device manager. You can break things if you are not careful.

I take NO responsibilty for anything. This issue only seems to occur with Windows 7 and if you don't install the drivers first but plug in USB. If you plug in USB first you will get a scanner but no printer. For some reason when windows installs the device it goes to windows update for the drivers and not the hp provided drivers. You need to download the full driver pack. When finished browse to C: Users YourProfile AppData Local Temp and look for the folder the drivers extracted to (find the folder with the new date).